Return Policy

If you are not satisfied with your Balfour ring, please contact your local Balfour representative or call our customer service team at 1-800-BALFOUR (800-225-3687).

While customized jewelry cannot be returned for a refund, we will happily work with you to mend or repair a custom piece to your satisfaction. Custom product appearance may vary from online product imagery. All pieces are handmade for you and each product will be uniquely yours.

Graduation Products, Class Apparel, and Graduation Announcements

Returns will ONLY be allowed for students who do not graduate. Please note a broken sale fee will apply. If any of your products have arrived damaged or defective, please contact us. For additional questions please contact your local Balfour representative or call our customer service team at 1-800-BALFOUR (800-225-3687).

Graduation Caps, Gowns, and Regalia

Except in cases of manufacturer defect, customized, personalized, and monogrammed items are not eligible for return. Eligible stock items may be available for return. Please, not a broken sale fee may apply. Note: products and packaging must be in new condition and will not be returned if worn or altered in any way. For additional questions please contact your local Balfour representative or call our customer service team at 1-800-BALFOUR (800-225-3687).

Letter Jackets and Patches

Balfour guarantees the quality of every product we make and sell. For all purchases, Balfour offers a refund, credit or exchange on any jacket or patch with a defect in materials or workmanship. For additional questions please contact your local Balfour representative or call our customer service team at 1-800-BALFOUR (800-225-3687).

Yearbooks

Balfour guarantees the quality of every product we make and sell. If you find that your student’s copy of the yearbook has a defect in materials or workmanship, contact your school’s yearbook adviser for a replacement copy. For additional information, contact your local Balfour representative or our customer service team at 1-800-BALFOUR (800-225-3687).

All Other Products

If you are not satisfied with your Manufacturer Direct purchase, you can return your item(s) — Excluding Food Items, Personalized, Project Repat, Photo Products, Sprit Wear, Facemask or Custom-Designed Merchandise – for a full refund within 30 days of date received.

Note: Items returned after 30 days will not be eligible for credit or refund.

To be eligible for a full refund, Manufacturer Direct item(s):

• Must be unused/unworn, and in the same condition as received
• Must include original packaging
• Must include the packing slip that came with it. (We recommend retaining a copy of the packing slip for your own records.)

Check out our [FAQ page] for additional information, forms, and instructions. For additional questions please contact our customer service team at 1-800-BALFOUR (800-225-3687).

Last Updated April 6, 2018

Disclaimer

The customer is responsible for determining whether any Manufacturer Direct product is fit for a particular purpose or use. Every effort has been made to ensure the accuracy of the information about Manufacturer Direct products appearing on this website; however, American Achievement Corporation shall have no liability to any person or entity should any inaccuracy, omission, or misleading information on this site directly or indirectly cause loss or damage. We reserve the right to correct and amend information on this website without becoming bound in any way to honor any obligations created as a result of the publication of inaccurate information. The information contained on our website is general and informative in nature and is not intended as an endorsement of any particular product appearing on this site. For all personalized products, inappropriate and profane language or the unauthorized use of licensed marks or words may result in the cancellation of your order.