Unfortunately, accidents happen. However, we know your Balfour® High School
Ring is precious to you, so we automatically protect it against loss or theft. This
protection is in effect for four years from the date of purchase on all original
rings purchased after July 1, 1998, and is limited to a single replacement of your
original high school ring during the four-year period. This protection plan excludes
diamonds, genuine stones and championship rings.
What you need in order to replace your ring:
- Ring Loss Protection Plan/Warranty Card
- Original order form receipt
- Police report number (if applicable)
- Explanation of circumstances of loss
Terms of Replacement:
The specs for your replacement ring must be identical to original ring: stone, metal,
date, school and all other options.
Request for replacement must be made within 45 days from date of loss.
To request a replacement, please complete a Balfor Loss/Theft Report form, and send it with the original
order form receipt and a check or money order for the deductible to:
Balfour
Attn: Ring Loss Protection Plan Dept.
P.O. Box 149207
Austin, TX 78714-9207
(7211 Circle S Rd. Austin, TX 78745)
Find out your deductible by using the chart below:
Metal of Ring
|
Deductible if ring purchased prior to 9/9/04*
|
Deductible if ring purchased on or after 9/9/04*
|
 |
|
Celestrium™ or Golden Celestrium™
|
$50.00
|
$55.00
|
|
White Gold, Yellow Gold, Balfour Premium Auralite™, Balfour Premium Silver™,
Luxium™, or Elysium™
|
$80.00
|
$90.00
|
|
|
|
|
|
|
*For all rings, add $14.95 to deductible for shipping, handling and insurance.
If ring had Class of Distinction Diamonds, add also $25.00 to deductible.
Additional charges will also apply for the diamond date side designs (557 and 558)
and genuine stones.
After we receive all completed information and payment, we will send your replacement
ring within 8-10 weeks. For additional assistance, call Balfour Customer Service
at 1-800-225-3687.
The Ring Loss Protection Policy Plan is provided through an insurance policy.
A complete copy of terms and conditions that apply is available upon request.